Refund policy

Returns and refunds This policy applies together with your rights under the South African Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA). Nothing in this policy limits those rights.

7-day cooling-off period Because you buy from us online, you may cancel your order and return the goods within 7 days of receiving them, without giving a reason. To qualify, the item must be unused, in its original packaging with tags, and you need your proof of purchase. Please contact us first at legacies@fatelegacy.co.za before sending anything back. The direct cost of returning the goods is for your account. Once we receive and check the goods, we refund you within 30 days of the cancellation.

Faulty, damaged or incorrect items If an item is defective, unsafe, damaged on arrival or not what you ordered, you are entitled to have it repaired, replaced or refunded, at your choice, within 6 months of delivery. Please contact us as soon as you notice the problem and send a photo or short video of the issue. We will collect or arrange the return at our cost for these items.

Items that cannot be returned for change of mind Gift cards, perishable goods, personalised or made-to-order items, and goods unsealed for hygiene reasons (such as pacifiers or bottle items) cannot be returned unless they are faulty. Sale items are treated the same as full-priced items, and faulty goods are always covered.

Exchanges The fastest way to get a different item is to return the one you have and place a new order.

How refunds are paid Approved refunds are paid to your original payment method. Your bank or payment provider may take some additional days to show the refund. If you have not received it within 30 days of approval, contact us at legacies@fatelegacy.co.za or +27 69 444 4536.